Terms and Conditions

These Terms and Conditions ("Terms") govern your use of Symphony Dance, Dance Masters of America (Chapter 8 Western NY) member studio; from chapter directory ("Symphony Dance," "we," "us"), our website and app at the studio website, and our classes, lessons, and events (together, the "Services"). By creating an account or using the Services, you agree to these Terms, our Privacy Policy, and our Refund and Cancellation Policy. If you do not agree, please do not use the Services.

Effective August 6, 2026. These Terms describe how the app works today.

1. Accounts and families

In short: Adults hold the accounts; dancers under 18 never get their own login.

Every account is created and held by an adult. Dancers under 18 do not have their own logins; a parent or legal guardian creates the family account, adds the dancer, and manages everything on the dancer's behalf. The account-holding adults are responsible for all activity and charges on the family account. One family account may have more than one adult login (for example, two parents); every adult on the account can act for the family and shares responsibility for it. You agree to provide accurate information and keep your login secure.

2. Pricing

In short: The app always shows the exact price before you confirm anything.

• Pay per visit. You pay per visit at the current drop-in and private-lesson rates shown in the app before you confirm.
• Prices lock when charged. The price of anything you book or buy locks at the moment the charge is created. If our prices change later, the change applies only to future charges, never to a charge that already exists. The app shows the current amount before you confirm every booking or purchase.

3. The weekly tab and payment

In short: Charges you incur during the week go on one tab that is collected each Monday.

• The weekly tab. Private lessons, drop-ins, event tickets, store items, and other charges you incur during the week are added to a single weekly tab that is collected each Monday morning (Pacific time), drawing on your prepaid balance first and then your payment method on file.
• Card on file. A valid payment method on file is required before booking a private lesson or event. By adding it you authorize us to charge it for the charges on your weekly tab, until you cancel or remove that authorization.
• Sales tax. Sales tax in the jurisdiction where the studio operates applies to tangible goods such as merchandise where required by law, shown as its own line. Instruction services such as classes and lessons are not taxed.
• Merchandise. Merchandise and printed apparel offered through the app are sold, produced, shipped, and supported by Floorcraft, which handles all merchandise sales and fulfillment. A studio chooses which items to offer and how they are personalized. A studio may also earn a share of merchandise revenue under a revenue-share arrangement agreed with Floorcraft, which can be set for the studio overall or for individual items; where such an arrangement applies, the studio's share is recorded and settled by Floorcraft under that agreement.
• Unpaid balances. If a weekly collection fails, we retry and notify you. An account with an unpaid balance may be placed on hold, which pauses new bookings until the balance is settled.

4. Studio balance and reward credit

In short: Prepaid balance is real money you load and spend at the studio, but it is not refundable as cash. Reward credit is promotional and gets spent first.

• Studio balance (prepaid). You may load a prepaid studio balance ("Balance") and spend it on lessons, drop-ins, and other studio charges. Balance is not refundable and cannot be redeemed for or converted to cash. Any remaining Balance stays available as your credit for studio use for as long as you have an account.
• Reward credit. Comps, redeemed gift cards, and similar credits are promotional reward credit. Reward credit is spent before your Balance, has no cash value, is not refundable or transferable, and may be reversed if it was granted in error or obtained through abuse of a promotion.

5. Booking, rescheduling, cancellation, and no-shows

In short: Cancel a private lesson 12 or more hours ahead for free. Inside 12 hours, or if you do not show up, the full lesson fee applies. Your studio's rescheduling rule is below.

• Rescheduling. You can reschedule a private lesson as many times as you need, at no charge, as long as the lesson is more than 12 hours away. The existing charge moves with the lesson, so you are never charged again for moving it.
• Cancelling 12 or more hours ahead voids the lesson fee entirely.
• Cancelling within 12 hours, or not showing up, keeps the full lesson fee on your weekly tab. This covers the coach's reserved time.
• Last-minute changes. Inside the 12-hour window, contact the studio. You can also submit a reschedule request in the app; your lesson stays on the calendar until a coach confirms or declines the new time.
• Partnered lessons. A lesson shared with another family affects both families' schedules and charges, so changes to partnered lessons go through the studio.
• Our changes. We aim to run the published schedule but may change, substitute, or cancel classes, lessons, coaches, or events. If we cancel something you paid for and cannot offer a reasonable substitute, we will credit or refund it.

6. Promotional offers

Promotional pre-sale offers, when available, carry their own posted terms, shown with the offer before you pay.

7. Gift cards

In short: Gift cards do not expire and redeem as studio credit.

Gift cards are sold in a range of amounts shown at purchase. A gift card's redeemable value equals the amount actually paid for it. Gift cards do not expire, redeem into the recipient family's studio credit, are usable for studio services and purchases, are not refundable, and have no cash value except where the law requires otherwise.

8. Rewards, XP, Marks, and Crowns

In short: In-app points and currencies are for fun and recognition. They are not money.

The app includes participation rewards: XP, Marks, Crowns, badges, cosmetic items, and similar features. These are promotional, have no monetary or cash value, cannot be redeemed for cash, are not transferable, and may be changed, rebalanced, expired, or removed by the studio at any time. XP is earned through participation only and is never spendable as money. For dancers under 18, Crowns and reward purchases are earn-only: minors can earn but purchases and spending flow through the parent account. Rewards may be revoked if obtained through abuse.

9. Refunds

In short: Fees are generally non-refundable, and we fix our mistakes.

Fees are generally non-refundable. Refunds, when granted, are at the studio's discretion and require a request to info@symphonydance.com. When a card refund is approved, the customer covers the payment-processing fee that the card processor does not return to us, and we return the remainder to the original payment method. If we made a billing error, we will correct it in full without deductions. Balance, gift cards, points, and rewards are non-refundable per sections 4, 7, and 8. Full details are in the Refund and Cancellation Policy.

10. Code of conduct and community posts

In short: Be respectful in the studio and in the app, or you may lose access.

• Treat staff, coaches, dancers, and other families with respect. Harassing, discriminatory, unsafe, or disruptive behavior is not tolerated, in the studio or in the app.
• The app includes community features such as the member feed, shoutouts, and messages. You are responsible for what you post. Do not post content that is unlawful, harassing, sexual, violent, deceptive, or that shares another person's private information.
• Member feed posts are moderated: a staff member reviews posts before they become visible to other members, and we may remove any content at our discretion.
• Follow posted studio and safety rules, including staff instructions on the floor.
• We may warn, suspend, or end access for conduct that violates these Terms or endangers others (see section 12).

11. Youth safety

In short: The app and the studio are built so that adults control minors' accounts and data.

• Minors never hold their own login; a parent or guardian controls the account (section 1).
• Wherever one family can see another family's dancer in the app (leaderboards, class rosters, the feed), a minor is shown by first name and last initial only.
• Crowns and reward purchases are earn-only for minors (section 8).
• Photos and video of your dancers are used only under the Photo and Video Release you accept or decline, which you can change at any time (section 13).
• Parents and guardians are responsible for supervising their dancers and arranging safe drop-off and pick-up unless a supervised program says otherwise.

12. Termination

In short: We can end access for serious violations.

We may suspend or terminate your access to the Services for a serious or repeated violation of these Terms, for non-payment, or to protect the safety of dancers and staff. You may stop using the Services at any time; charges already incurred remain payable.

13. Photos, video, and cameras

In short: Marketing use of your family's photos happens only with your consent, which you can revoke. The studio has cameras in public areas.

At signup you accept or decline our Photo and Video Release, per dancer. Declining does not affect your account, and you can change your choice for each dancer at any time in your account settings. Separately, the studio uses security cameras in public areas (studio floor, lobby, entrances, never in changing areas or restrooms) for safety and security. Camera footage is not used for marketing.

14. Text messages, email, and push notifications

In short: Texts are strictly opt-in and rare. Push notifications are our preferred channel.

Text (SMS) messaging is optional and strictly opt-in: the signup box is unchecked by default and we never text a number without it. If you opt in, we send around 4 messages per month at most (reminders, confirmations, occasional studio updates), we respect nighttime quiet hours, and you can reply STOP to opt out or HELP for help at any time. Message and data rates may apply. We never sell or share your number for third-party marketing. Full program details are at /sms. We also send service emails such as receipts, reminders, and account notices; you can opt out of non-essential emails at any time. If you install the app, push notifications are our preferred, free channel and you control them in your device settings.

15. Physical activity, assumption of risk, and release

In short: Dance is physical and carries a real risk of injury. You accept that risk by participating.

Dance instruction, practice, and social dancing carry inherent risks, including slips, falls, collisions, strains, and more serious injury. These risks cannot be eliminated regardless of the care taken. To the fullest extent permitted by law, you participate at your own risk, you accept that risk on behalf of dancers you are responsible for, and you release Symphony Dance, its owners, staff, coaches, and volunteers from liability for injury arising from ordinary negligence in connection with studio activities. This release does not apply to gross negligence, recklessness, or intentional or unlawful conduct, and it does not waive any right that cannot be waived under applicable law. Consult a physician if you have health concerns before participating. At signup you sign a separate Liability Waiver, Assumption of Risk, and Release that controls on this subject.

16. Intellectual property

In short: Our name, app, and curriculum are ours; your use is personal.

The Services, including our name, logo, content, curriculum, syllabus materials, and software, are owned by Symphony Dance or its licensors and protected by law. You may use the Services only for their intended personal, non-commercial purpose. You keep ownership of content you post, and you grant us a license to host and display it within the Services as needed to operate them.

17. Disclaimers

In short: The app is provided as-is; we do not promise it will be perfect or always available.

The Services are provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose. We do not warrant that the Services will be uninterrupted or error-free.

18. Limitation of liability

In short: Our liability for app and service issues is capped.

To the fullest extent permitted by law, Symphony Dance is not liable for indirect, incidental, special, or consequential damages, and our total liability for any claim relating to the Services is limited to the amount you paid us in the three months before the claim arose. This section does not limit liability that cannot be limited by law, and personal-injury claims are addressed by section 15 and the signed waiver, not this cap.

19. Dispute resolution and governing law

In short: Talk to us first. the jurisdiction where the studio operates law applies, and disputes are handled in the jurisdiction where the studio operates.

If you have a concern, contact us first at info@symphonydance.com and we will try to resolve it informally. These Terms are governed by the laws of the State of the jurisdiction where the studio operates, without regard to its conflict-of-laws rules. Any dispute not resolved informally will be handled in the state or federal courts located in the jurisdiction where the studio operates, and you and Symphony Dance consent to that venue.

20. Changes to these Terms

In short: If we change something meaningful, we tell you before it applies.

We may update these Terms from time to time. For material changes (anything affecting price, billing, refunds, or your rights), we will notify you by email or in the app before the change takes effect, and the change applies only from its effective date forward. The "Last updated" date above always reflects the current version. Continued use of the Services after the effective date means you accept the updated Terms; if you do not, you may stop using the Services.

21. Contact

Symphony Dance, Dance Masters of America (Chapter 8 Western NY) member studio; from chapter directory. Questions about these Terms? Email info@symphonydance.com.